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Schedule Transportation

Make the Most of your Transportation Benefits

Alignment Health Plan is proud to offer transportation services for our members for health-related appointments.* Alignment Health Plan member transportation services are facilitated by SafeRide Health.

For your convenience, we offer multiple transportation options, including curb-to-curb rideshare services through Uber or Lyft and non-emergency medical transportation (NEMT) vehicles for members who require any mobility assistance.

Rides can be scheduled by logging in to your Member Portal account or by calling SafeRide.

*Alignment Health Plan’s transportation benefit varies by plan. Please review your Evidence of Coverage (EOC) to see if your plan covers transportation.

transportation


Scheduling a Ride

Rides to health-related appointments can be scheduled by:

  • Logging in to your Alignment Health Plan Member Portal and selecting “Schedule Transportation” under the "Plan and Benefits" dropdown.

    Member Portal Login >

    If you’re a first-time user of the Member Portal, click here to register. We highly encourage our members to schedule transportation appointments through the Member Portal. With the Member Portal, you can book, manage, and cancel your rides with just a few clicks.

  • Calling SafeRide at 1-866-327-2247 (TTY: 711), Monday through Saturday, 8 a.m. to 6 p.m. (local time). Please have your Alignment Health Plan Member ID card ready. You will need to provide your name and Member ID number in order to schedule a ride.

Ride Pick-Up

On the day of the scheduled ride, you will receive a text message on your mobile phone confirming your ride and scheduled pick-up time.

Within 30 minutes of your scheduled ride time, you can call SafeRide at 1-866-327-2247 (TTY: 711), Monday through Saturday, 8 a.m. to 6 p.m. (local time) and select the “Where’s My Ride” (option #2) to obtain real-time information. You can also select option #1 to speak with a SafeRide representative.


Return Trips

Scheduled Return

If you schedule a return ride for a specific time, the driver should arrive within 15 minutes of the scheduled time.

If your ride does not arrive within the specified pick-up window, call SafeRide at 1-866-327-2247 (TTY: 711), Monday through Saturday, 8 a.m. to 6 p.m. (local time) and select the “Where’s My Ride” (option #2) from their automated menu. You can also select option #1 to speak with a SafeRide representative.

Will Call

If your return ride is scheduled as Will Call, you will need to activate the ride by clicking the link in your ride confirmation text message from your mobile phone or by calling SafeRide at 1-866-327-2247 (TTY: 711), Monday through Saturday, 8 a.m. to 6 p.m. (local time).

For Rideshare (Lyft and Uber) – Will Call rides should arrive within 15 minutes of activation. If your ride doesn’t arrive in 15 minutes, call SafeRide at 1-866-327-2247 (TTY: 711), and select (option #2) from their automated menu.

For Non-emergency medical transportation (NEMT) – Will Call rides for NEMT services may take up to one (1) hour from the time of activation.


Frequently Asked Questions

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  • What are my transportation options?
    A

    Members with transportation benefits have two options:

    Rideshare (Lyft or Uber)

    Rideshare rides like Lyft and Uber can be scheduled for the same day, and you should have a successful ride if you schedule at least two (2) hours in advance. Lyft and Uber vehicles are typically sedans. Please note that drivers will wait up to 5 minutes before departing. You will also need a mobile phone to receive texts from Lyft and Uber (message and data rates may apply).

    Non-emergency medical transportation (NEMT)

    NEMT ambulatory and wheelchair rides need to be scheduled at least (2) business days in advance to allow for scheduling. NEMT ambulatory and wheelchair rides are not confirmed until the day of the ride.

    NEMT vehicles are typically vans that may or may not be equipped with wheelchair assist mechanisms. NEMT drivers will wait up to 15 minutes for you and can assist you to and from the vehicle as needed.

  • My ride was cancelled. What should I do?
    A

    If for some reason your ride cannot be fulfilled, you will receive a text message on your mobile phone notifying you that your ride has been cancelled.

    Ride cancellations can occur for various reasons. If your ride is cancelled, please call SafeRide at 1-866-327-2247 (TTY: 711), Monday through Saturday, 8 a.m. to 6 p.m. (local time) to schedule an alternate pickup.

    In some cases, a ride may be cancelled because there is no driver or vehicle available in your area at the time of your scheduled trip. Typically, you will receive a cancellation text message on your mobile phone around the time of the scheduled ride.

    Most Lyft or Uber cancellations occur because the driver did not see you from where they were parked or the wait time limit expired. In these cases, the ride will be marked as a “no-show”, and the driver will leave for the next pick-up.

  • What is a Standing Order?
    A

    A Standing Order enables SafeRide to work with the ride vendor to coordinate needed rides ahead of the scheduled date to secure driver and vehicle availability for the appointment rather than waiting until the day of the trip to confirm.

    For members who have experienced cancellation issues with ongoing regularly scheduled appointments, such as dialysis or chemotherapy, SafeRide has a “Standing Order” process to schedule and confirm recurring rides ahead of time, greatly reducing the chances of cancellation.

    If you would like to have a Standing Order created for your ongoing appointments, call SafeRide at 1-866-327-2247 (TTY: 711), Monday through Saturday, 8 a.m. to 6 p.m. local time or call Member Services 1-866-634-2247 (TTY: 711). Our Member Services team are available from 8:00 a.m. to 8:00 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through March 31 and Monday to Friday (except holidays) from April 1 through September 30.

Interested in Alignment Health Plan's Transportation Benefit?

For more information about Alignment Health Plan transportation benefit or to enroll in a plan with this benefit, call our ACCESS On-Demand Concierge Team at 1-866-327-2247 (TTY: 711). Our ACCESS On-Demand Concierge Team is available 24 hours a day, 365 days a year.