Coronavirus (COVID-19) & Natural Disaster Information

If you have questions about the COVID-19 coronavirus or California wildfires, you're not alone. We want to make sure our members have the latest updates to stay safe and informed during this time.

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Information for members about COVID-19

• If you think you have COVID-19 symptoms, call first
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  The most common symptoms of patients with COVID-19 are fever, cough and shortness of breath, but occasionally symptoms are more severe. There is currently no cure for this virus. If you are an Alignment Health Plan member and develop these or any flu-like symptoms, please call Teladoc at 1-844-227-6955 or log in to your Teladoc member account. If you have not yet set up access to a virtual doctor, call our ACCESS On-Demand Concierge team 24 hours a day, seven days a week at 1-833-242-2223, TTY 711.

• How to get care during the COVID-19 pandemic
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  Alignment Health Plan is taking action to ensure that cost does not inhibit our members' access to medically necessary screening and testing for COVID-19. As such, Alignment Health Plan is waiving cost-sharing (including, but not limited to, copays, deductibles or coinsurance) to zero for medically necessary screening and testing for COVID-19. The Social Security Administration has also announced that Social Security and Supplemental Security Income (SSI) benefit payments will continue to be paid on time during the COVID-19 pandemic.

  If you are an Alignment Health Plan member and are unable to access care from your doctors or other health care providers due to issues related to COVID-19, please know:

  • You may receive medically necessary services from any available Medicare-certified provider or facility. This includes providers and facilities outside the medical group that you are assigned to with Alignment Health Plan.
  • You do not need to obtain a prior authorization from your medical group or Alignment Health Plan in order to receive medically necessary services. Please be sure to use only Medicare-certified providers and facilities. You may do this by asking the provider or facility whether it participates in the Medicare program, which it must do to be Medicare-certified.
  • You will pay the same amount as you would pay for receiving the same services through your regular medical group and/or doctor when receiving care from out-of-network Medicare-certified providers and facilities.
  • We are waiving prescription refill limits so that you can receive the prescriptions you need when you need them.
  • Some restrictions on home or mail delivery of prescription drugs are being relaxed.
  • We are expanding access to certain telehealth services so you can connect with a doctor in the safety and comfort of your own home.
  • If you are experiencing a medical emergency, please call 911 or go to your nearest hospital emergency room.
  • For non-life-threatening care, please contact your primary care doctor (listed on your member ID card), contact Teladoc at 1-844-227-6955 or call our ACCESS On-Demand Concierge team at 1-833-242-2223, TTY 711, so we can help you get the care and services you need. ACCESS On-Demand Concierge services are available 24 hours a day, seven days a week

  Once the declared State of Emergency has ended, the temporary changes stated above will also end. Please check our website regularly for updates during this time. For more information about Alignment Health Plan's disaster policy, please click here.

• Access your Alignment Health Plan benefits at home
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  Many Alignment Health Plan benefits are available from the comfort of home.

  • Have your prescriptions delivered - We can help set up mail-order delivery of your prescription drugs. To speak with a pharmacist, call 1-844-227-7616, TTY 711, 24 hours a day, 7 days a week
  • Order over-the-counter (OTC) items by phone or online - Members who have a monthly OTC allowance can order their items for mail delivery by visiting https://nationsotc.com/alignment and using the 19-digit card number on the back of their black ACCESS On-Demand Concierge card. CalPlus (HMO) 009 members can also order their OTC items by calling 1-844-286-2857, TTY 711, Monday-Friday, 8 a.m.-8 p.m. Pacific Time.
  • Stay fit at home - Peerfit Move offers a variety of at-home video workouts. Log in to your Peerfit Move account and select "Videos." If you have not activated your Peerfit Move account, you can create one by clicking "Sign Up"
  • Transportation - We encourage all of our members to practice "social distancing," but curb-to-curb, door-to-door, and wheelchair-accessible vehicle services are still available through our transportation line at 1-866-327-2247, TTY 711, Monday-Friday, 8 a.m.-6 p.m. Pacific Time
  • Enjoy virtual companion care at home - For Alignment members who qualify for our companion care benefit, our Grandkids-on-Demand can now call and assist with ordering groceries online, refilling prescriptions, staying connected with friends and family and more. For details, call our ACCESS On-Demand Concierge team at 1-833-242-2223, TTY 711, 24 hours a day, seven days a week

• What we know about the COVID-19 vaccine
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  Tested, safe and effective vaccines are one of the most important tools we have to end the COVID-19 pandemic. The U.S. Food and Drug Administration has authorized two COVID-19 vaccines that require two shots taken three to four weeks apart, depending on which vaccine you receive.
  
  Vaccine distribution is being determined at the state and local level, which means that your friends and family living in another county or state may be subject to different rules. Initially, vaccine supply will be limited – so states and counties have been vaccinating groups of people in phases. On Jan. 12, 2021, the Centers for Disease Control and Prevention (CDC) issued guidance encouraging states to provide shots to anyone 65 and older. For more information about vaccine eligibility and distribution in your county, please refer to the resources listed below by state.
  
  Once COVID-19 vaccines are available to the general public, Alignment Health Plan members will be able to get the vaccine at $0 cost from any provider enrolled in the federal vaccine distribution program, including at mass vaccination sites, mobile vaccine clinics, retail pharmacies, hospitals, some doctors’ offices, and federally qualified health centers. 
  
  We are working closely with federal, state, and local governments to bring you updates about the COVID-19 vaccine as more information becomes available, and you can rely on us to let you know where and when you can get your vaccine. We will send information to you by phone, email, text message and by mail, or you can always call your ACCESS On-Demand Concierge team 24 hours a day, seven days a week, at 1-833-AHC-ACCESS (1-833-242-2223), TTY 711. Some states and counties have also implemented their own notification and scheduling systems. If you receive notification from your local department of health that you are eligible to get the vaccine, Alignment can help you find a vaccination site and/or make an appointment.
  
  For general information about the COVID-19 vaccine, please visit the CDC website.

Information and resources by state

For more information about benefits, Alignment Health Plan members can log in to their online member account, available 24 hours a day, seven days a week, or by calling our ACCESS On-Demand Concierge at 1-833-242-2223, TTY 711. Our phone lines may have longer wait times than usual. For your convenience, you can also send us a secure message via your online member account.