Schedule Transportation

Members with transportation benefits have two options:

Rideshare (Lyft or Uber)

Rideshare rides like Lyft and Uber can be scheduled for the same day, and you should have a successful ride if you schedule at least two (2) hours in advance. Lyft and Uber vehicles are typically sedans. Please note that drivers will wait up to 5 minutes before departing. You will also need a mobile phone to receive texts from Lyft and Uber (message and data rates may apply).

Non-emergency medical transportation (NEMT)

NEMT ambulatory and wheelchair rides need to be scheduled at least (2) business days in advance to allow for scheduling. NEMT ambulatory and wheelchair rides are not confirmed until the day of the ride.

NEMT vehicles are typically vans that may or may not be equipped with wheelchair assist mechanisms. NEMT drivers will wait up to 15 minutes for you and can assist you to and from the vehicle as needed.

Rideshare services like Lyft and Uber are typically sedans and offer curb-to-curb assistance only.

Non-emergency medical transportation (NEMT) services is recommended for members who require any mobility assistance.

If for some reason your ride cannot be fulfilled, you will receive a text message on your mobile phone notifying you that your ride has been cancelled.

Ride cancellations can occur for various reasons. If your ride is cancelled, please call SafeRide at 1-866-327-2247 (TTY: 711), Monday through Saturday 5 a.m. to 8 p.m. PT to schedule an alternate pickup.

In some cases, a ride may be cancelled because there is no driver or vehicle available in your area at the time of your scheduled trip. Typically, you will receive a cancellation text message on your mobile phone around the time of the scheduled ride.

Most Lyft or Uber cancellations occur because the driver did not see you from where they were parked or the wait time limit expired. In these cases, the ride will be marked as a “no-show”, and the driver will leave for the next pick-up.

A Standing Order enables SafeRide to work with the ride vendor to coordinate needed rides ahead of the scheduled date to secure driver and vehicle availability for the appointment rather than waiting until the day of the trip to confirm.

For members who have experienced cancellation issues with ongoing regularly scheduled appointments, such as dialysis or chemotherapy, SafeRide has a “Standing Order” process to schedule and confirm recurring rides ahead of time, greatly reducing the chances of cancellation.

If you would like to have a Standing Order created for your ongoing appointments, call SafeRide at 1-866-327-2247 (TTY: 711), Monday through Saturday 5 a.m. to 8 p.m. PT or call Member Services 1-866-634-2247 (TTY: 711). Our Member Services team are available from 8:00 a.m. to 8:00 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through March 31 and Monday to Friday (except holidays) from April 1 through September 30.