Schedule Transportation

Make the Most of your Transportation Benefits

Alignment Health Plan is proud to offer transportation services for our members for health-related appointments.* Alignment Health Plan member transportation services are facilitated by American Logistics.

For your convenience, we offer multiple transportation options, including curb-to-curb and door-to-door. We partner with transportation companies which include rideshare services through Uber or Lyft and non-emergency medical transportation (NEMT) vehicles for members who require any mobility assistance.

Rides can be scheduled by logging in to your Member Portal account or by calling American Logistics.

*Alignment Health Plan's transportation benefit varies by plan. Please review your Evidence of Coverage (EOC) to see if your plan covers transportation.

transportation

Scheduling a Ride

Rides to health-related appointments can be scheduled by:

Logging in to your Alignment Health Plan Member Portal and selecting "Schedule Transportation" under the "Plan and Benefits" dropdown.
Member Portal Login >

If you’re a first-time user of the Member Portal, click here to register. We highly encourage our members to schedule transportation appointments through the Member Portal. With the Member Portal, you can book, manage, and cancel your rides with just a few clicks.
Calling American Logistics at 1-866-327-2247 (TTY: 711), Monday through Saturday, 8 a.m. to 8 p.m. members’ local time. Please have your Alignment Health Plan Member ID card ready. You will need to provide your name and Member ID number to schedule a ride.

Ride Pick-Up

On the day of the scheduled ride, you will receive a text message or voice call on the phone number provided during the booking to confirm your ride time, driver’s name, and pickup address.

Within 30 minutes of your scheduled ride time, you can call American Logistics at 1-866-327-2247 (TTY: 711), Monday through Saturday, 8 a.m. to 8 p.m. local time to request ride status updates.

Return Trips

Scheduled Return

If you schedule a return ride for a specific time, the driver should arrive within 15 minutes of the scheduled time.

If your ride does not arrive within the specified pick-up window, call American Logistics at 1-866-327-2247 (TTY: 711), Monday through Saturday, 8 a.m. to 8 p.m. local time to speak with an American Logistics’ representative.

Will Call

If your return ride is scheduled as Will Call, you will need to activate the ride by clicking the link in your ride confirmation text message from your mobile phone or by calling American Logistics at 1-866-327-2247 (TTY: 711), Monday through Saturday, 8 a.m. to 8 p.m. local time.

For Rideshare (Lyft and Uber) – Will Call rides should arrive within 15 minutes of activation. If your ride doesn't arrive in 15 minutes, call American Logistics at 1-866-327-2247 (TTY: 711).

For Non-emergency medical transportation (NEMT) – Will Call rides for NEMT services may take up to one (1) hour from the time of activation.

Frequently Asked Questions

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What are my transportation options?

A
Members with transportation benefits have two options:

Ambulatory Curb-to-Curb

Ambulatory curb-to-curb will be soured with rideshare companies, like Lyft and Uber. can be scheduled for the same day, and you should have a successful ride if you schedule at least two (2) hours in advance. Lyft and Uber vehicles are typically sedans. Please note that drivers will wait up to 5 minutes before departing. You will also need a mobile phone to receive texts from Lyft and Uber (message and data rates may apply).

Ambulatory Door-to-Door & Wheelchair Transports

Ambulatory door-to-door and wheelchair rides need to be scheduled at least (2) business days in advance to allow for scheduling.

Ambulatory door-to-door drivers will wait up to 15 minutes for you and can assist you to and from the vehicle as needed.

What is the difference between door-to-door and curb-to-curb rides?

A
Curb-to-curb services like Lyft and Uber are typically sedans.

Door-to-door services are recommended for members who require any mobility assistance.

My ride was cancelled. What should I do?

A
If for some reason your ride cannot be fulfilled, you will receive a text message or voice call on your phone number provided during the ride booking notifying you that your ride has been cancelled.

Ride cancellations can occur for various reasons. If your ride is cancelled, please call American Logistics at 1-866-327-2247 (TTY: 711), Monday through Saturday 8 a.m. to 8 p.m. local time to schedule an alternate pickup.

In some cases, a ride may be cancelled because there is no driver or vehicle available in your area at the time of your scheduled trip. Typically, you will receive a cancellation text message or voice call around the time of the scheduled ride.

Most Lyft or Uber cancellations occur because the driver did not see you from where they were parked or the 5-minute wait time limit expired. In these cases, the ride will be marked as a "no-show", and the driver will leave for the next pick-up.

What is a Standing Order?

A
A Standing Order enables American Logistics to work with the ride vendor to coordinate needed rides ahead of the scheduled date to secure driver and vehicle availability for recurring appointments.

For members who have experienced cancellation issues with ongoing regularly scheduled appointments, such as dialysis or chemotherapy, American Logistics has a "Standing Order" process to schedule and confirm recurring rides ahead of time, greatly reducing the chances of cancellation.

If you would like to have a Standing Order created for your ongoing appointments, call American Logistics at 1-866-327-2247 (TTY: 711), Monday through Saturday 8 a.m. to 8 p.m. local time or call Member Services Concierge at 1-833-242-2223 (TTY: 711). Our Concierge team is available 24-hours a day 7-days a week, 365 days a year.

Page last updated on December 31, 2025 | Y0141_26471EN_M