If for some reason your ride cannot be fulfilled, you will receive a text message on your mobile phone notifying you that your ride has been cancelled.
Ride cancellations can occur for various reasons. If your ride is cancelled, please call SafeRide at 1-866-327-2247 (TTY: 711), Monday through Saturday, 8 a.m. to 6 p.m. (local time) to schedule an alternate pickup.
In some cases, a ride may be cancelled because there is no driver or vehicle available in your area at the time of your scheduled trip. Typically, you will receive a cancellation text message on your mobile phone around the time of the scheduled ride.
Most Lyft or Uber cancellations occur because the driver did not see you from where they were parked or the wait time limit expired. In these cases, the ride will be marked as a “no-show”, and the driver will leave for the next pick-up.