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Information for Members About Covid-19

If you are experiencing COVID-19 symptoms, our doctors are available 24 hours a day, 7 days a week to assist you with any urgent medical needs. Call the Virtual Care Center at 1-833-402-5803 (TTY: 711) for immediate clinical help. The most common symptoms of COVID-19 are fever, cough, and shortness of breath, but occasionally symptoms are more severe.

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  • Recommended Preventative Measures
  • Additional Support and Resources Available to You
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    Home Delivery Services

    • We offer medication delivery services to reduce the need for you to go out.

    Telehealth Appointments

    • Schedule virtual visits with your health care provider or directly with us to discuss any concerns or health issues.

    COVID-19 Testing

    • Access to testing facilities and home testing kits are available. Contact us to arrange for testing if you experience any symptoms.

    Preventative Care Kits

    • You may be eligible for care kits that include masks and sanitizers.

For more information or to access any of the services mentioned above, please contact our Member Services Team at 1-866-634-2247 (TTY: 711), available from 8 a.m. - 8 p.m., seven days a week (except Thanksgiving and Christmas) and from Oct. 1 to March 31 and 8 a.m. - 8 p. m. Monday through Friday (except holidays) from April through Sept. 30.

For accommodations of persons with special needs, call 1-855-979-2247 (TTY: 711).