Grievances and Appeals
Grievances & Appeals Contact Information
For questions about the grievances & appeals process or the status of an open grievance or appeal, please call: 1-866-634-2247 (TTY: 711).
Calls to this number are free, 8 a.m. to 8 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through March 31, and Monday to Friday (except holidays) from April 1 through September 30. Member Services also has free language interpreter services available for non-English speakers.
Data Regarding Grievances & Appeals
Any Alignment Health Plan member may at any time during their enrollment, request grievance and appeal data orally or in writing by contacting the Member Services Department.
Write: Alignment Health Plan
c/o Member Services Department
1100 W. Town & Country Road, Suite # 300
Orange, CA 92868
Call: 1-866-634-2247 (TTY: 711)
The process for coverage decisions and appeals can be found in Chapter 9 of your evidence of coverage (EOC). This is the process you use for issues such as whether something is covered or not and the way in which something is covered. Please refer to Chapter 9 of your EOC for a full description of the process by visiting our Member Forms and Resources.
You can also access this information by downloading Chapter 9 here.
2022 Evidence of Coverage Chapter 9 - English
Download this form to file a formal complaint or appeal regarding any aspect of the medical care or service provided to you. Your complaint or appeal may be in reference to your medical or pharmaceutical benefits.
Grievances and Appeals Form - English
Grievances and Appeals Form - Spanish
You may also submit feedback or complaints about your Medicare Advantage Health Plan directly to Medicare by submitting a compliant through www.medicare.gov or by calling 1-800-Medicare. When submitting a marketing complaint, it is important to provide an agent or broker name, if possible.