WELCOME TO ALIGNMENT HEALTH PLAN!

Welcome to the Alignment Health Plan family, where we guarantee you will be treated with the same respect and dedication that we provide to our own family members.

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ATTEND THE UPCOMING NEW MEMBER TOWN HALL

Join our upcoming New Member Town Hall. This is a great time to learn about your plan from our team and ask any questions. The important information covered in this town hall will ensure a smooth start to your journey with us.

Tuesday, May 14th, at 1pm PST / 4pm EST

How Do I Join?

You will receive a call from ALIGNMENT (1-833-260-3357 TTY: 711) when the town hall starts. Just answer your phone and stay on the line to join. If you get disconnected or need to join late you may also dial in by calling:

For English: 1-855-614-0161 (TTY: 711)
For Spanish: 1-855-614-0156 (TTY: 711)

If you cannot attend, the information covered includes the following:

YOUR PLAN MATERIALS

Your Member ID card* and ACCESS On-Demand Concierge Card from Alignment Health Plan will be shipped shortly after enrollment confirmation.

If you do not receive these materials in 10-14 days after your enrollment confirmation, you need to replace a card or you need to make a change, please call our 24/7 ACCESS On-Demand Concierge Team at 1-833-242-2223 (TTY: 711).

*Your Member ID card is specific to your plan.

YOUR PLAN BENEFITS

As an Alignment Health Plan member, your coverage includes additional plan benefits that aren't covered by original Medicare. To review your plan benefits, click the link below.

Be sure enter your specific plan information and location then click "View" to see a drop-down of the documents for your area and plan.

Evidence of Coverage & Member Resource Guide >

VIDEO: Learn more about your Evidence of Coverage (EOC)

Your Access to Care

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Provider Search

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HMO Members: Your Primary Care Provider (PCP) is listed on your Member ID card. To confirm your in-network providers, please use our online Provider Search. Our ACCESS On-Demand Concierge Team can assist you in making changes to your PCP or medical group at any time.

PPO Members: You may receive care from in-network or out-of-network providers. To confirm your provider's coverage, please use our online Provider Search.

Virtual Care Center - available 24 hours a day, 7 days a week

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To get care for a non-urgent issue or if you are unable to see your Primary Care Provider (PCP), our 24/7 Virtual Care Center providers can diagnose and treat many non-emergency medical conditions. If medically necessary, they can also send a prescription medication to your pharmacy of choice. Call our ACCESS On-Demand Concierge Team to get care today.

Pharmacy

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To check the list of Alignment Health Plan’s covered prescription medications, please review the Drug Formulary. Upon your plan’s effective date, you may start filling your prescriptions at any in-network pharmacy. Use our online Pharmacy Search to find your most convenient location.

YOUR ALIGNMENT HEALTH PLAN RESOURCES

Create your account in the Alignment Health Plan Member Portal. After you create your account, you can access your plan and benefit information, your ACCESS On-Demand Concierge Card balance(s), and connect with our team.

If you want 24/7 access to this information on your mobile device, you can download the Alignment Health Plan Mobile App on Google Play or the App Store.

HAVE QUESTIONS? CALL OUR 24/7 ACCESS ON-DEMAND CONCIERGE TEAM

1-833-242-2223 (TTY: 711)

Speak directly with a team member ready to answer your questions and offer support 24 hours a day, 7 days a week.

Page last updated on April 12, 2024 | Y0141_24290EN_M