FOR MEMBERS IMPACTED BY THE WASHOE COUNTY HAWK FIRE
(Updated: August 24, 2026)
We know that many of our Medicare Advantage members in Washoe County are impacted by the recent Hawk Fire, and some of you may be in evacuation zones. Please know that we are here for you, and your health and safety are our top priorities.
For clinical assistance, call our Virtual Care Center at 1-833-402-5803 (TTY: 711), available 24 hours a day, 7 days a week. For all other needs contact our Concierge team at 1-833-242-2223 (TTY: 711), available 24 hours a day, 7 days a week.
For the latest updates on the fire, we recommend checking these resources:
Staying Safe During a Wildfire
Visit ready.gov/wildfires for more information on how to stay safe during a wildfire.
- Sign up for community alerts in your area and be aware of the Emergency Alert System (EAS) and Wireless Emergency Alert (WEA), which require no sign-up.
- Evacuate immediately if authorities tell you to do so.
- Check with local authorities for the latest information about public shelters or check open locations on the FEMA app. You can also download the free Red Cross Emergency app for a list of open Red Cross shelters in your area.
- Consider making plans with friends or family to shelter with them where you may be safer and more comfortable.
If you are not ordered to evacuate but smoky conditions exist, stay inside in a safe location or go to a community building where smoke levels are lower.
- Protect yourself from wildfire smoke.
- Pay attention to air quality reports.
- Follow instructions about exercise and going outside from your healthcare provider, especially if you have asthma, COPD, or another respiratory condition.
- Think about evacuating if you have trouble breathing or other symptoms that do not get better.
- Stay inside as much as possible. Keep windows and doors closed and turn on an HVAC system with a filter or use a portable air filter if available. If your system has fresh air intake, set the system to "recirculate" mode.
- If you must go outdoors, use an N95 mask to protect yourself from smoke inhalation or limit your exposure to smoke.
Additional Resources to Protect Yourself and Your Family
Visit the U.S. Centers for Disease Control and Prevention's (CDC) online resources below for more information on how to protect yourself and your family during a wildfire.
EMERGENCY PREPAREDNESS
Put a plan together by discussing the questions below with your family, friends or household to start your emergency plan.